BEST RESTAURANT CUSTOMER SERVICE

Drawing from 25 years of experience dealing directly with the public

HOSPITALITY INDUSTRY SERVERS AND MANAGERS

SUCCESS LIES IN THE DETAILS

For those who want to discover the best restaurant customer service and improve service quality

TRAINING FOR RESTAURANT MANAGERS

THIS IS A BOOK THAT EVERY MANAGER MUST READ.  GAIN INSIGHT TO PROPER FOOD SERVICE AND TECHNIQUES


"Among the server's fundamental job requirements is knowing what is available from the kitchen and the bar.  As the guest liaison, this aspect is quite important.  From guest preferences to serious food allergies, the development of your product knowledge is a crucial component to your success."  --Chapter 4: Know Your Product

CLEVER CONCISE RELEVENT


A BOOK THAT MOLDS HOSPITALITY INDUSTRY PROFESSIONALS